Terms of Service

Engagement and Service Agreement

After we have decided that I am a good resource for you, I will prepare a service agreement, including professional fees. It will include details on both writing and coaching because I provide multiple services for many clients. Work can begin after I have your signed agreement and payment.

Time is of the Essence

Most of my clients are currently employed, so I appreciate the challenges of fulfilling your work and family obligations while focusing on our work together. We need to have continuity of thought for both of us, and we should wait until you have the time and energy to devote to this.

Questionnaire and Other Preparation Material for Writing

I will provide a proprietary questionnaire I developed in 2003 while writing for and coaching hundreds of clients. This tool will allow you to provide detailed content that can be included in your new resume. I ask that you respect my work and not forward or publish any content to others. Additional information might be requested, such as performance reviews.

Scope of Writing Projects

Professional fees are quoted based on your initial information. If significant additional content is sent that extends the project scope (such as the addition of an addendum), additional fees might be incurred. Additional documents beyond a resume can include writing such as cover letters and executive bios.

Accuracy of Information

I do not verify information that you provide, such as employment history, skills, education, accomplishments, certifications, and licenses. If there is information on your current resume that is not accurate, we will find a way to present the information correctly and professionally.

Timelines

I maintain a rolling calendar that changes daily as some projects are finalized, and others are in progress. My standard turnaround for both first and second drafts is 5 days. Although, I always deliver sooner when I can.

Rush Services

I rarely offer rush services because I do not want to shortchange the writing processes I have developed since 2003. Contact me if you have specific needs, and we will decide if it is feasible.

Fees will be quoted for rush and/or weekend work.

Proofreading and Approval of Final Documents

I am fully committed to providing documents that are free of errors. However, you are ultimately responsible for the completeness and accuracy of all documents. Do not send anything to third parties without your own thorough review.

We are not liable to you or third parties for any injury or damage related to typos, errors, omissions, false statements, or other inaccuracies. The services of a professional proofreader are incorporated into the pricing.

Project Completion

I will consider that documents are complete 30 days after delivery of any draft unless I hear back from you before that time.

Additional charges may be incurred for an extended project.

Electronic Files

I currently use Microsoft Office 2019. I cannot guarantee compatibility with your systems or that documents will retain their original formatting, and I do not provide technical support.

Retention of Your Documents

I have redundant records for all documents. I use ACT as my CRM database and Outlook with records of all correspondence. I use Carbonite as my online backup.

LinkedIn

LinkedIn makes numerous changes and updates on an ongoing basis. I cannot guarantee that current writing or coaching will be optimal for future changes that LinkedIn might make.

I cannot go directly into your profile because it is against T&C for you to give me access. I can provide guidance, but you are legally responsible for all content you publish in your profile.

International Clients

I have written for clients in countries around the world. Documents need to be written in English with U.S. standard formats. Work can be done by email and Zoom, and payments are made in U.S. currency through PayPal.

Pricing

Quotes are valid for 30 days.

Payment Terms

Payment is due in full before writing can begin, and it is also due at the time that coaching appointments are held. Terms are net 10 for corporate clients, and a retainer can be set up for ongoing work.

Confidentiality and Privacy

I will maintain the confidentiality of all your information, including personal contact information, coaching notes, and written documents. If a third party such as a company or another individual is paying your professional fees, I will still keep the confidentiality of our work.

Without your explicit written approval, I will never share, sell, or rent your contact information with outside parties. Read more about this in my privacy policy.

I occasionally adopt specific resumes to use as samples on my website, and I always remove all identifying information to maintain confidentiality.

Guarantees

I do not guarantee interviews, employment, or job search success. Your resume, other documents, and coaching are tools to be used as part of your job search process. I do not have control over how you use the work we do together.

Liability

You are personally and legally responsible for all decisions you make during your collaboration with Tools for Transition. My liability is limited to the completion of work based on the complete and accurate information that you provide. I am not an attorney and cannot give legal advice.

Refunds

Because of the nature of my individualized writing and coaching services, payments are not refundable or cancellable once work has begun. I will assume that you are satisfied with any coaching session unless expressed otherwise at the time. I reserve the right to refuse service, terminate a client relationship, or cancel orders at my discretion. I am fully committed to achieving complete satisfaction for all of my clients.

Authorization

You authorize Tools for Transition to charge your credit/debit card for services ordered when payment is made by phone, PayPal, or online through the Tools for Transition website. You further authorize the use of your email as a means of communication.

Schedule a call if you have any questions about the terms of service.

Certifications

Professional Association of Resume Writers and Career Coaches (PARW/CC):

• Certified Professional Resume Writer (CPRW)
• Certified Professional Career Coach (CPCC)
• Certified Employment Interview Professional (CEIP)

Career Directors International:

• Certified Professional – Online Job Search and Reputation Management (OJSRM)